Our Guarantee

At Painting Pretty Homes, your happiness is our priority! We stand behind the quality of our products. Personalized items are non-refundable, but if your product arrives damaged or has any manufacturing defects, we’ll gladly replace it with an identical one. Please note, natural variations in shape, color, or size are to be expected—these unique touches are what make your item yours!

What to expect when you order

We are a made to order business. This means that none of our products are actually created until you order As soon as you place your order we start making it just for you 😊 You’ll typically receive a tracking number within 5-7 business days after your order has been placed. Once your item ships, timeframes will vary. The carrier we use to ship your item will also vary depending on your location.  

Shipping Times

United States

  • Expedited Shipping: Allow up to 6 business days from the ship date
  • Overnight Shipping: Allow up to 2 business days from the ship date

Canada:

  • Standard Shipping: 14–16 business days from the ship date
  • Expedited Shipping: 7–14 business days from the ship date

European Union (EU):

  • Standard Shipping: 15–30 business days from the ship date
  • Expedited Shipping: 10–21 business days from the ship date

Australia/New Zealand (AU/NZ):

  • Standard Shipping: 15–30 business days from the ship date
  • Expedited Shipping: 10–21 business days from the ship date

Rest of the World (varies widely by country):

  • Standard Shipping: 15–30 business days from the ship date (longer for remote areas or countries with strict customs)
  • Expedited Shipping: 10–21 business days from the ship date

Shipping Costs

Shipping costs will be calculated at checkout based on the destination and selected shipping method.

Customs, Duties, and Taxes

For international orders, your package may be subject to customs inspections and additional fees such as duties, taxes, or import charges, which are determined by your country’s regulations. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.