Terms of Service
Effective Date: October 12, 2025
1) Overview
Welcome to Painting Pretty Homes (“we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).
By using our website or purchasing from us, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
We may update or revise these Terms from time to time. Any changes will take effect once posted on this page with a new effective date.
2) Eligibility
You must be at least 18 years old (or the legal age of majority in your region) to use our website or place an order. By doing so, you confirm that you meet this requirement.
3) Products and Orders
a) Product Information
We strive to display accurate product descriptions, pricing, and photos. However, occasional errors may occur. We reserve the right to correct any inaccuracies or update information at any time without notice.
b) Personalization and Artwork
If you submit text, images, or designs for customized artwork or products, you confirm that:
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You own or have permission to use that content, and
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It does not infringe anyone’s intellectual property or contain unlawful or offensive material.
We reserve the right to refuse or cancel any order that includes content we deem inappropriate or infringing.
c) Order Acceptance
Your order is an offer to purchase. A contract is formed only when we send you an order confirmation. We may cancel or decline orders for reasons including product availability, suspected fraud, or payment issues.
d) Prices and Payments
All prices are listed in U.S. dollars (or other currencies where shown). Taxes and shipping are added at checkout.
We use secure third-party processors for payment and do not store your full credit card details.
4) Shipping and Delivery
We ship worldwide, including to North America, the EU, and beyond. Delivery times vary by region and may be affected by customs or courier delays.
Once an order leaves our facility, transit times are the responsibility of the carrier. Painting Pretty Homes is not liable for shipping delays beyond our control.
5) Returns, Exchanges, and Cancellations
Many of our products are custom-made or personalized, so returns are not accepted unless the item is defective, damaged, or incorrect.
If you receive a damaged or incorrect product, please contact hello@paintingprettyhomes.com within 4 days of delivery with your order number and photos. We’ll replace or refund the item where appropriate.
Once production has started, personalized orders generally cannot be cancelled.
6) EU Product Warranty
Products sold to customers in the European Union and Northern Ireland include a 2-year warranty under Directive 1999/44/EC.
This covers manufacturing defects and does not affect your statutory consumer rights.
7) Intellectual Property
All website content — including text, images, designs, artwork, logos, and graphics — is owned by or licensed to Painting Pretty Homes.
You may not reproduce, copy, distribute, or use any content for commercial purposes without our written permission.
8) User Content and Reviews
If you post reviews, photos, or comments (“User Content”) on our website or social media, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content for marketing and site display purposes.
You remain the owner of your content, but you agree not to post anything illegal, defamatory, or infringing.
9) Promotions and Discounts
Occasionally, we may offer promotions, coupons, or giveaways. Each offer may have its own rules or expiration dates. If there is a conflict between those terms and these Terms of Service, the promotion-specific terms will apply.
10) Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
11) Limitation of Liability
To the fullest extent permitted by law, Painting Pretty Homes and its owners, affiliates, and employees will not be liable for any:
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indirect, incidental, or consequential damages, or
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losses arising from delays, errors, interruptions, or data breaches beyond our control.
Our total liability for any claim shall not exceed the total amount you paid for the relevant order.
12) Warranties and Disclaimers
Except where required by law, our products and Services are provided “as is” and “as available.”
We do not guarantee that our website will always be available, error-free, or secure, nor that product descriptions are always perfectly accurate.
To the extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
13) Indemnification
You agree to indemnify and hold harmless Painting Pretty Homes, its affiliates, and staff from any claims, losses, damages, or expenses (including reasonable legal fees) arising out of your use of our website, violation of these Terms, or infringement of any rights of a third party.
14) Governing Law
These Terms are governed by the laws of the United States, Canada, and where applicable, the European Union, without regard to conflict-of-law rules.
Any disputes shall be resolved in the courts of the jurisdiction where Painting Pretty Homes operates or where the consumer resides.
15) Termination
We may suspend or terminate your access to our Services at any time if you violate these Terms or engage in fraudulent or harmful behavior.
Sections such as “Intellectual Property,” “Limitation of Liability,” and “Indemnification” will survive termination.
16) Changes to These Terms
We may modify these Terms periodically to reflect updates to our operations, technology, or legal obligations.
When changes are made, we’ll update the “Effective Date” above. Continuing to use our Services means you accept the updated Terms.
17) Contact Us
For questions, feedback, or support, please contact:
Painting Pretty Homes
Email: hello@paintingprettyhomes.com