- Care Instructions
- Sizing info
- Shipping
- Refunds | Guarantee
- Faq
- EU Product Safety & Warranty
- Additional information
- Reviews (0)
Care Instructions
Sizing info
Shipping
What to expect when you order
We are a made-to-order business, which means your item isn’t created until after you place your order. As soon as your order comes in, we begin making it just for you 😊. The processing time usually takes 5–7 business days, after which your order is shipped and you’ll receive a tracking number.
Shipping Times
United States
Free Shipping — 4–6 business days
Canada
Standard Shipping — 5–15 business days
Rest of the World
Standard Shipping — 10–30 business days
Customs, Duties, and Taxes
For International orders, your package may be subject to customs inspections and additional fees such as duties, taxes, or import charges, which are determined by your country’s regulations. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.
Refunds | Guarantee
Our Guarantee
We are committed to delivering products of the highest quality. Should your order arrive damaged or with any manufacturing defect, please contact us within 4 business days and we will promptly replace it with the same item. Please understand that, as each piece is custom made, we are unable to provide refunds or exchanges.
What to expect when you order
We are a made-to-order business, which means your item isn’t created until after you place your order. As soon as your order comes in, we begin making it just for you 😊. The processing time usually takes 5–7 business days, after which your order is shipped and you’ll receive a tracking number.
Faq
Frequently Asked Questions
1. Where are your products made?
Our products are made in the USA.
2. What is your quality guarantee?
At Painting Pretty Homes, your happiness is our priority! We proudly stand behind the quality of our products. While personalized items are non-refundable, if your item arrives damaged or with any manufacturing defects, we’ll gladly replace it with an identical one.
Note: Natural variations in shape, color, or size are part of what makes each piece unique, so some slight differences can be expected.
3. Can I cancel or change my order?
All of our items are made to order. Once you have approved your mock-up, your order enters production and cannot be changed or cancelled.
4. When will my order ship?
Since we’re a made-to-order business, your item is crafted specifically for you. Here’s what to expect:
- Production Time: You’ll receive a tracking number within 5-7 business days after placing your order.
- Shipping Time: Once shipped, delivery times vary based on your location. We use various carriers depending on your location to ensure timely delivery.
If you have any other questions, feel free to contact us, and we’ll be happy to assist you.
5. How long does it take to ship to my house?
United States
- Free Shipping: 4–6 business days after processing
Canada:
- Standard Shipping: 5–15 business days after processing
Rest of the World:
- Standard Shipping: 10–30 business days from the ship date after processing
*For international orders, your package may be subject to customs inspections and additional fees such as duties, taxes, or import charges, which are determined by your country’s regulations. These fees are not included in our prices or shipping costs and are the responsibility of the recipient.
EU Product Safety & Warranty
This section applies only to customers in the European Union.
| Size | 50"x60", 60"x80" |
|---|---|
| Color | White, Pale Pink, Fern, Steel Blue, Purple, Navy |
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